Illegitimate returns as a trigger for customers' ethical dissonance
Tali Seger-Guttmann, Iris Vilnai-Yavetz, Chen-Ya Wang, Luca Petruzzellis
| Year of publication: |
November 2018
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|---|---|
| Authors: | Seger-Guttmann, Tali ; Vilnai-Yavetz, Iris ; Wang, Chen-Ya ; Petruzzellis, Luca |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 45.2018, p. 120-131
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| Subject: | Ethical dissonance | Customer-related outcomes | Customer loyalty | Customer ingratiation | Fraudulent return | Employees' responses | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Ethik | Ethics | Unternehmensethik | Business ethics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2018.08.014 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011929912