Image congruence and relationship quality in predicting switching intention : conspicuousness of product use as a moderator variable
Year of publication: |
2013
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Authors: | Han, Heesup ; Hyun, Sunghyup Sean |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 37.2013, 3, p. 303-329
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Subject: | image congruence | relationship quality | conspicuousness of product use | switching intention | luxury restaurants | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Markenimage | Brand image | Luxusgüter | Luxury goods | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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