Immigrants versus nationals : when an intercultural service encounter failure turns to verbal confrontation
Guillaume D. Johnson, Yuvay J. Meyers, and Jerome D. Williams
| Year of publication: |
2013
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| Authors: | Johnson, Guillaume D. ; Meyers, Yuvay J. ; Williams, Jerome D. |
| Published in: |
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan. - Chicago, Ill. : American Marketing Association, ISSN 0743-9156, ZDB-ID 83163-3. - Vol. 32.2013, Spec., p. 38-47
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| Subject: | intercultural interaction | service encounter failure | anger | immigrants | violence | Interkulturelle Kompetenz | Cross-cultural competence | Konsumentenverhalten | Consumer behaviour | Interkulturelle Beziehungen | Cross-cultural relations | Gewalt | Violence | Migranten | Migrants | Kulturelle Identität | Cultural identity | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Einwanderung | Immigration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009774971