Immunizing with information – Inoculation messages against conversational agents’ response failures
Year of publication: |
2021
|
---|---|
Authors: | Weiler, Severin ; Matt, Christian ; Hess, Thomas |
Published in: |
Electronic Markets. - Berlin, Heidelberg : Springer, ISSN 1422-8890. - Vol. 32.2021, 1, p. 239-258
|
Publisher: |
Berlin, Heidelberg : Springer |
Subject: | Conversational agent | Chatbot | Inoculation messages | Elaboration likelihood model | Customer service |
Type of publication: | Article |
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Type of publication (narrower categories): | Article |
Language: | English |
Other identifiers: | 10.1007/s12525-021-00509-9 [DOI] |
Classification: | C91 - Laboratory, Individual Behavior ; D91 - Intertemporal Consumer Choice; Life Cycle Models and Saving ; L86 - Information and Internet Services; Computer Software ; M31 - Marketing |
Source: |
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Immunizing with information : inoculation messages against conversational agents' response failures
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