Impact of digital on-boarding quality on customer satisfaction : the moderating role of perceived risk

Rushikant Shastri and Utkal Khandelwal

Year of publication:	2025
Authors:	Shastri, Rushikant ; Khandelwal, Utkal
Subject:	and perceived risk \| customer experience \| customer satisfaction \| Digital onboarding \| perceived customer value \| Kundenzufriedenheit \| Customer satisfaction \| Kundenwert \| Customer value \| Konsumentenverhalten \| Consumer behaviour \| Risiko \| Risk \| Risikopräferenz \| Risk attitude \| Digitalisierung \| Digitization \| Online-Handel \| Online retailing \| Dienstleistungsqualität \| Service quality

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