Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain

Frederic Marimon, Luc Honore Petnji Yaya and Marti Casadesus Fa

Year of publication:	2012
Authors:	Marimon, Frederic ; Petnji Yaya, Luc Honore ; Casadesús, Martí
Published in:	Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 23.2012, 7, p. 769-787
Subject:	Electronic Banking \| Electronic banking \| Dienstleistungsqualität \| Service quality \| Beziehungsmarketing \| Relationship marketing \| Strukturgleichungsmodell \| Structural equation model \| Spanien \| Spain

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