Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Sanjaya Singh Gaur, Piyush Sharma, Halimin Herjanto and Russel P.J. Kingshott
| Year of publication: |
2017
|
|---|---|
| Authors: | Gaur, Sanjaya Singh ; Sharma, Piyush ; Herjanto, Halimin ; Kingshott, Russel P. J. |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 27.2017, 6, p. 1105-1121
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| Subject: | Acculturation | Separation | Integration | Frontline employees | Intercultural service encounters | Marginalization | Assimilation | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Verkaufspersonal | Salespeople | Soziale Integration | Social integration | Interkulturelle Kompetenz | Cross-cultural competence | Kundenservice | Customer service | Dienstleistungsmarketing | Services marketing | Dienstleistungsqualität | Service quality | Dienstleistungsberufe | Service workers | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-08-2016-0138 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011811524