Impact of psychological traits on user performance in information systems delivering customer service: IS management perspective
| Year of publication: |
2012
|
|---|---|
| Authors: | Hossain, Md. Dulal ; Moon, Junghoon ; Yun, Jae-woong ; Choe, Young Chan |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 516545. - Vol. 54.2012, 1, p. 270-282
|