Impact of service quality on customer satisfaction in private and public sector banks

Justin Paul, Arun Mittal and Garima Srivastav

Year of publication:	2016
Authors:	Paul, Justin ; Mittal, Arun ; Srivastav, Garima
Published in:	The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 34.2016, 5, p. 606-622
Subject:	SERVQUAL \| Service quality \| Dienstleistungsqualität \| Kundenzufriedenheit \| Customer satisfaction \| Öffentliche Bank \| Public bank \| Bank \| Indien \| India

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