Impact of Total Quality Management Practices on Supply Chain Management Practices and organizational Performance

The purpose of this research study is to come up with a conceptual framework that examines the relationship between different practices of total quality management (TQM) with supply chain management (SCM) and organizational performance. Six TQM practices, namely leadership, strategic planning, customer focus, human resource management, process management and information analysis were adopted from Malcolm Baldrige National Quality Award (MBNQA) to test the relationship between TQM, OP and SCM. This was a cross-sectional study where the results were based on logistics companies in Faisalabad. Self-administered survey questionnaires were distributed to the logistics managers through email and personally reaching to the companies. 270 survey questionnaires were collected. The results revealed that leadership, strategic planning, and process management, Human resource management and information analysis were found strongly significant related to Organizational performance. In the relationship between TQM and SCM, leadership, customer focus HRM, and information analysis found more significant relationship. This study had greatly contributed to the logistic firms that focusing on or planning to implement SCM. The results of this study can bring a deeper and better understanding of the relationship between TQM practices and OP to top management so that the related TQM practices can be applied in establishing a systematic and competitive SCM. Besides, companies which have not implemented the two management systems together can gain a better understanding and able to implement the two systems together efficiently and effectively through this study