Impacts of decentralisation on quality and satisfaction : evidence from city bus service in Vietnam
Hung V. Nguyen, Thang V. Nguyen, Cuong H. Nguyen, Anh T. Ha
| Year of publication: |
2019
|
|---|---|
| Authors: | Nguyen Hung Vu ; Nguyen Thang V. ; Cuong H. Nguyen ; Anh T. Ha |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 10.2019, 3, p. 229-247
|
| Subject: | public services | transport economics | decentralisation | quality | satisfaction | public policy | Dezentralisierung | Decentralization | Öffentliche Dienstleistung | Public services | Vietnam | Viet Nam | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Busverkehr | Bus transport | Verkehrsökonomik | Transport economics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSEM.2019.103171 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012178938