Impediments to improvements in service quality in luxury hotels
| Year of publication: |
2005
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|---|---|
| Authors: | Presbury, Rayka ; Fitzgerald, Anneke ; Chapman, Ross |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 15.2005, 4, p. 357-373
|