Implementing Quality Function Deployment : A Systems Approach

Offers an integrative perspective of quality function deployment (QFD), including its benefits and shortcomings. By developing a model that includes within it the antecedents as well as the components of QFD and the potential gains accruing to an organization from QFD, clarifies this competitive tool and helps businesses to realize its importance to compete successfully in the global marketplace. Describes companies that have used QFD.

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Year of publication:	1994
Authors:	Kathawala, Yunus ; Motwani, Jaideep
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 6.1994, 6, p. 31-37
Publisher:	MCB UP Ltd
Subject:	Benefits \| Competition \| Customer requirements \| Implementation \| Models \| Outcomes \| Quality function deployment \| Quality management

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09544789410073621 [DOI]
Source:	Other ZBW resources

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