Implementing standardized work : measuring operators’ performance

chapter 1 - Introduction -- chapter 2 - A Strange Day in a New Plant: The “Beheaded Chicken” -- chapter 3 - Variability Is the Enemy of Production -- chapter 4 - Training Day One: Introducing Standardized Work -- chapter 5 - The Hidden Cost of Human Variability -- chapter 6 - How to Measure Operator Performance -- chapter 7 - The Variability Index -- chapter 8 - A-Rank, B-Rank, C-Rank, and D-Rank Operators -- chapter 9 - Initial Operator Performance Mapping (OPM) -- chapter 10 - Detailed Standardized Work Deployment Steps -- chapter 11 - Epilogue: The Quest for Mode 80.