Implementing the Balanced Scorecard at Lloyds TSB

Too often, performance management is seen as an HR process that does little for the development of individuals or the organization. Adrian Ward describes how Lloyds TSB revolutionized its approach by linking the objectives of its 80,000 employees to an overarching Balanced Scorecard.

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Year of publication:	2005
Authors:	Ward, Adrian
Published in:	Strategic HR Review. - Emerald Group Publishing Limited, ISSN 1758-8537, ZDB-ID 2094427-5. - Vol. 4.2005, 3, p. 16-19
Publisher:	Emerald Group Publishing Limited
Subject:	HR \| Performance management

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Type of publication:	Article
Type of publication (narrower categories):	conceptual-paper
Language:	English
Other identifiers:	10.1108/14754390580000604 [DOI]
Source:	Other ZBW resources

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