Implementing total quality management with a focus on enhancing customer satisfaction
| Year of publication: |
2008
|
|---|---|
| Authors: | Mehra, Satish ; Ranganathan, Sampath |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 25.2008, 9, p. 913-927
|