Importance-Performance Analysis and the Measurement of Service Quality
| Year of publication: |
1993
|
|---|---|
| Authors: | Ennew, Christine T. ; Reed, Geoffrey V. ; Binks, Martin R. |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 27.1993, 2, p. 59
|