Importance-Performance Analysis Using the Profile Accumulation Technique
| Year of publication: |
2001
|
|---|---|
| Authors: | Johns, Nick |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 21.2001, 3, p. 49-63
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