Improving customer complaint management by automatic email classification using linguistic style features as predictors

Ensemble classification based on generalized additive models

De Bock, Koen W., (2009)

Improved marketing decision making in a customer churn prediction context using generalized additive models

Coussement, Kristof, (2009)

Integrating the voice of customers through call center emails into a decision support system for churn prediction

Coussement, Kristof, (2008)