Improving customer experience in tourism: A framework for stakeholder collaboration
| Year of publication: |
2010
|
|---|---|
| Authors: | Gopalan, Ram ; Narayan, Bindu |
| Published in: |
Socio-economic planning sciences : the international journal of public sector decision-making. - Oxford [u.a.] : Elsevier, ISSN 0038-0121, ZDB-ID 2089051. - Vol. 44.2010, 2, p. 100-113
|