Improving Employee Motivation and Retention in Call Centers: Is Adding Layers the Answer?
| Year of publication: |
2008
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|---|---|
| Authors: | Bozionelos, Nikos |
| Published in: |
The Executive : an Academy of Management Publication. - Ada, OH : Academy Pr., ISSN 0896-3789, ZDB-ID 10202006. - Vol. 22.2008, 3, p. 114-115
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