Improving Performance and Enhancing Competitiveness

Cover -- Half Title Page -- Title Page -- Copyright Page -- Contents Page -- Preface -- Introduction -- Case 1: Improving Customer Satisfaction on Delivery and Distribution Management in a Manufacturing Company - Suhaimi Jamal Tan Cheng Ling -- Case 2: Enhancing Service Desk Performance in Delivering Superior Customer Service - Patricia SK Ng Siti-Nabiha Abdul Khalid -- Case 3: Improving Skills in the Technical and Support Group of an Engineering Company - Dicky Yamany Othman Tan Cheng Ling -- Case 4: KCM College, Penang: Improving Enrollment to Ensure Sustainability - Chin Sze Pheng Hasnah Haron -- Contributors -- Index -- Back Cover