Improving processes in financial service organizations : where to begin?
Joran Lokkerbol, Ronald Does, Jeroen de Mast and Marit Schoonhoven
| Year of publication: |
2012
|
|---|---|
| Authors: | Lokkerbol, Joran ; Does, Ronald J. M. M. ; Mast, Jeroen de ; Schoonhoven, Marit |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 29.2012, 9, p. 981-999
|
| Subject: | Finanzdienstleistung | Financial services | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Lean Management | Lean management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009667803