Improving quality and operational performance of service organizations : an empirical analysis using repeated cross-sectional data of U.S. firms
Mahour Mellat Parast and Arsalan Safari
| Year of publication: |
2024
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| Authors: | Parast, Mahour Mellat ; Safari, Arsalan |
| Published in: |
IEEE transactions on engineering management : EM ; a publication of the IEEE Engineering Management Society. - New York, NY : IEEE, ISSN 1558-0040, ZDB-ID 2021741-9. - Vol. 71.2024, p. 656-670
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| Subject: | quality management | Industries | Manufacturing | Quality management | Organizations | Data models | Standards organizations | Malcolm Baldrige National Quality Award (MBNQA) | Quality awards | service organizations | structural equation modeling (SEM) | Qualitätsmanagement | Dienstleistungsqualität | Service quality | USA | United States | Strukturgleichungsmodell | Structural equation model | Produktqualität | Product quality | Dienstleistungssektor | Service industry | Standardisierung | Standardization | Industrie | Manufacturing industries | Unternehmenserfolg | Firm performance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1109/TEM.2021.3107499 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015404983