Improving quality in outpatient services

by Carole Guinane and Noreen Davis

chapter 1 Defining Outpatient Healthcare -- chapter 2 Creating a Structure for Quality and Safety -- chapter 3 Engineering the Customer Connection -- chapter 4 Policies, Procedures, and Plans -- chapter 5 e Human Resource Factor -- chapter 6 Measuring Quality and Safety -- chapter 7 Medication Safety -- chapter 8 Infection Prevention in the Ambulatory Setting -- chapter 9 Clinical Documentation -- chapter 10 Risk Management and Safety -- chapter 11 Licensing, Deemed Status, Accreditation, and Certification -- chapter 12 Practice Makes Perfect.

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Year of publication:	2011 ; First edition.
Authors:	Guinane, Carole S. ; Davis, Noreen
Institutions:	Taylor and Francis. (contributor)
Publisher:	Boca Raton, FL : Productivity Press, an imprint of Taylor and Francis,
Subject:	Dienstleistungsqualität \| Service quality \| Qualitätsmanagement \| Quality management \| Produktqualität \| Product quality \| Krankenhaus \| Hospital

Extent:	1 online resource (300 pages) 63 illustrations
Type of publication:	Book / Working Paper
Language:	English
ISBN:	978-1-4398-9526-9
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014498040