Improving the application of quality conformance tools in service firms
| Year of publication: |
1996
|
|---|---|
| Authors: | Jensen, John B. ; Markland, Robert E. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 10.1996, 1, p. 35-55
|