Improving training impact through effective follow‐up: techniques and their application

Purpose – This paper aims to describe a variety of cost‐effective methods that employers can use to support training activities and promote the transfer of skills and knowledge to the workplace. These techniques work to positively impact the workplace environment through peer and supervisory support. Design/methodology/approach – The application of action plans, performance assessment, peer meetings, supervisory consultations, and technical support is illustrated in two case examples. Findings – Follow‐up activities resulted in improved transfer and had positive quantitative and qualitative effects on operations and firm performance. Practical implications – Billions of dollars are spent annually by organisations on employee training and management development. It is important that managers implement procedures that encourage transfer of learning in order to achieve greater training impact. The techniques discussed have wide application and significant effects on trainee motivation and workplace environment that are critical to success. Originality/value – The paper provides an in‐depth discussion of how to create peer support mechanisms that encourage training transfer. It also provides details on how organisations can engage managers in follow‐up efforts.