In Search of Negative Customer Feedback: The Effect of Expecting to Evaluate on Satisfaction Evaluations
| Year of publication: |
2001
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|---|---|
| Authors: | Ofir, Chezy ; Simonson, Itantar |
| Published in: |
Journal of marketing research : JMR. - Chicago, Ill : Assoc, ISSN 0022-2437, ZDB-ID 2183195. - Vol. 38.2001, 2, p. 170-182
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