Including the customer in efficiency analysis : evidence of a hybrid relational-transactional apporach
Joseph Coughlan; Estelle Shale and Robert Dyson
| Year of publication: |
2010
|
|---|---|
| Authors: | Coughlan, Joseph ; Shale, Estelle ; Dyson, Robert G. |
| Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 28.2010, 2, p. 136-149
|
| Subject: | Bank | Effizienz | Efficiency | Kundenintegration | Customer integration | Großbritannien | United Kingdom |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008696420