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Explicit M-G-1 waiting-time distributions for a class of long-tail service-time distributions
Abate, Joseph, (1999)
Exponential Approximations for Tail Probabilities in Queues II: Sojourn Time and Workload
Abate, Joseph, (1996)
Transient Behavior of the M-G-1 Workload Process
Abate, Joseph, (1994)