Influencing factors in customers' intention to re-visit resort hotels : the roles of customer experience management and customer value
Bachruddh Saleh Luturlean, Ratih Hurriyati, Lili Adi Wibowo, and Grisna Anggadwita
| Year of publication: |
2018
|
|---|---|
| Authors: | Luturlean, Bachruddin Saleh ; Hurriyati, Ratih ; Wibowo, Lili Adi ; Anggadwita, Grisna |
| Published in: |
Knowledge, learning and innovation : research insights on cross-sector collaborations. - Cham, Switzerland : Springer, ISBN 978-3-319-59281-7. - 2018, p. 191-207
|
| Subject: | Resort hotel | Tourismuswirtschaft | Tourism industry | Hotellerie | Hotel industry | Kundenbindung | Customer retention | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011738038