INFORMATIC SYSTEM FOR TRACKING GUESTS ACCESS TO THE HOTEL SERVICES AND RESOURCE PLANNING IN “ALL INCLUSIVE” TOURISM RESORTS

The competitiveness in the tourist services domain is expressed both through the offer quality, of its diversity and through an efficient management of the costs, that will lead to increasing the offer attractiveness also through the prices proposed for the tourist packs. Throughout this article we propose an informatical solution which can bring competitive advantages concerning the costs associated to the human resources within the tourist complexes. Also, the proposed system, which is based on the RFID technology, allows to the management of the tourist unities to know better the customers’ behaviour and offer them an increase of the security degree.