Informational justice and post-recovery satisfaction in e-commerce : the role of service failure severity on behavioral intentions
Susanti Kussusanti, Prijono Tjiptoherijanto, Rizal Edy Halim, Asnan Furinto
| Year of publication: |
2019
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|---|---|
| Authors: | Kussusanti, Susanti ; Ciptoheriyanto, Priyono ; Halim, Rizal Edy ; Furinto, Asnan |
| Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4637, ZDB-ID 2897101-2. - Vol. 6.2019, 1, p. 129-139
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| Subject: | Behavioral Intentions | Informational Justice | Post-recovery Satisfaction | Service Failure Severity | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Gerechtigkeit | Justice |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.13106/jafeb.2019.vol6.no1.129 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012033706