Informationscontrolling in After-Sales-Service : Leistungsbewertung zur Koordination des Informationstransfers in dezentralen Serviceorganisationen
Andreas Nobs
| Year of publication: |
2009
|
|---|---|
| Authors: | Nobs, Andreas |
| Subject: | Industrieproduktion | Industrial production | Kundenservice | Customer service | Leistungsbündel | Bundling strategy | Dienstleistungsmanagement | Service management | Informationsmanagement | Information management | Controlling | Management control | Balanced Scorecard | Balanced scorecard |
| Extent: | XX, 222 S. graph. Darst., Kt. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Mikroform ; Hochschulschrift ; Thesis ; Graue Literatur ; Non-commercial literature |
| Language: | German |
| Thesis: | Zürich, Eidgen. Techn. Hochsch., Diss., 2009 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008779471