Innovation in Service. Overview of Data Sources and Analytical Structures.

This paper has a twofold aim. Firstly, it presents an overview of sources of data on service innovation. We distinguish two levels of data, namely data at the macro-level and data at the micro level. Data at the macro-level are mainly obtained from primary and secondary statistical sources produced by national and international (statistical) agencies. Most macro-data do not measure the service innovation process itself, but mainly represent inputs in or output originating from the innovation process. Data at the micro-level are derived from specific innovation surveys of firms and enterprises, which have been carried out over the past decade, and cover - although to a limited extent - service sectors as well. Section 2 provides an overview of macro and micro indicators on service innovation, and it discusses the strengths and weaknesses of the various measures. The second aim of the paper is to provide analytical structures that can assist in analysing the data on service innovation. The main characteristic of the analytical structures vis-`-vis the raw data, is that analytical structures require constructs and assumptions on the relation between the various indicators in the database.