INNOVATION & PRODUCTIVITY: INVESTIGATING EFFECTS OF OPENNESS IN SERVICES

This study investigates the effects of openness on the different stages of the innovation process and further on firm performance. More specifically, it concentrates on inter-firm cooperation and information sourcing practices, which embody the implementation of an inbound open innovation strategy. Cooperation and information sourcing from market actors is contrasted with cooperation and information sourcing from competitors. To different extents, these actors may shape research and development (R&D) investments, affect success of the innovation process and contribute directly as well as through the innovation process to the labour productivity. Effects of these simultaneous practices on the innovation process are investigated in service sector firms, which have so far been largely neglected in (open) innovation studies. Results indicate that cooperation with and information sourcing from competitors positively influence innovation performance while market cooperation and information sourcing is resource-intensive and deteriorates performance on the short term.