Innovative Quality Improvements in Operations : Introducing Emergent Quality Management

Preface -- Contents -- Chapter 1: Introduction -- The Orchard as a Metaphor: Putting the Four Processes into Context -- Outline of the Chapters -- References -- Chapter 2: The Quality Dilemma: Combining Development and Stability -- The Quality Dilemma: What Is It? -- Quality Improvement Management as a Strategy to Manage Dual Organizational Capabilities -- Cases and Lessons Learned -- Illustrative Destructive Dilemmas -- Illustrating Constructive Dilemmas -- The Quality Dilemma and the Quality Movement: Potential Pathways -- Enablers of Importance for Managing Both Stability and Development -- Enablers for Emergent Quality Management -- Discussion: What Is Next? -- References -- List of Recommended Literature for Further Reading -- Chapter 3: Automation and Flexibility: An Apparent or Real Dilemma? -- The Relentless Drive Toward Automation -- A Study of Automation in Swedish Manufacturing Companies -- Apparent Dilemmas in Achieving Flexibility under Automation -- Mapping the Requirement: Solution Space -- Dilemma 1: Degree of Automation: High Competence Versus Simple Tasks -- Dilemma 2: Operative Staff Flexibility -- Dilemma 3. Equipment Flexibility: Standardisation Versus Customisation -- Dilemma 4. Development Flexibility -- Solving the Apparent Dilemmas Using a Technology Management Strategy -- Conclusions and Future of Automation -- Empirical Conclusion -- Future of Automation -- References -- Chapter 4: Organizing Viable Development Work in Operations -- Prologue -- Introduction -- Key Concepts -- Lean Production and Potential Learning Consequences -- Change-Oriented Competence -- Explanatory Cases -- Enactment of Development Work in Industrial Production -- Intuition-Driven Position -- Team-Driven Position -- Coach-Driven Position -- Guidance-Driven Position -- Competence: The Third Dimension -- Discussion and Conclusions