Insight is power : understanding the terms of the consumer-firm data exchange
Year of publication: |
2021
|
---|---|
Authors: | Krafft, Manfred ; Kumar, Vikas ; Harmeling, Colleen ; Singh, Siddharth ; Zhu, Ting ; Chen, Jialie ; Duncan, Tom ; Fortin, Whitney ; Rosa, Erin |
Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 97.2021, 1, p. 133-149
|
Subject: | Consumer experience | Customer relationship management | Data disclosure | Data exchange | Data ownership | Information privacy | Datenschutz | Data protection | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
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