Institutional Arrangements in E-Government Implementation and Use: A Case Study From Indonesian Local Government

E-government implementation and use within local government organizations is complicated by a number of institutional arrangements. Previous studies highlight that institutional arrangements influence the success and failure of e-government. While some studies claim that institutional arrangements constrain e-government implementation and use, other studies argue that institutional arrangements enable the implementation and use of e-government. Current findings show a lack of understanding of institutional arrangements in e-government implementation and use. Present studies also tend to simplify the government organization as a subject of institutional pressure. Through the lens of institutional theory, this study intends to explain how institutional arrangements emerge and influence e-government implementation and use within two local governments in Indonesia. The findings show that institutional arrangements (legitimacy, regulation, standards, and socio-economic environment) have emerged and significantly influence the implementation and use of e-government. These findings contribute to understanding of the influence of institutional arrangements in e-government implementation and use.