Integrating DEA, balanced scorecard, and Lean Six Sigma in a total quality model for strategic planning and improving organisation performance : a case study
Stelios K. Georganzinos, Evangelia Sakellariou, Alexandra Tseni, Ioannis Giannikos
| Year of publication: |
2024
|
|---|---|
| Authors: | Georganzinos, Stelios K. ; Sakellariou, Evangelia ; Tseni, Alexandra ; Giannikos, Ioannis |
| Published in: |
International journal of six sigma and competitive advantage : IJSSCA. - Genève : Inderscience Enterprises, ISSN 1479-2753, ZDB-ID 2205081-4. - Vol. 15.2024, 1, p. 33-56
|
| Subject: | balanced scorecard | BSC | customer satisfaction | data envelopment analysis | DEA | Lean Six Sigma | LSS | performance improvement | strategy | total quality management | TQM | Qualitätsmanagement | Quality management | Balanced Scorecard | Balanced scorecard | Data-Envelopment-Analyse | Data envelopment analysis | Performance-Messung | Performance measurement | Lean Management | Lean management | Strategisches Management | Strategic management | Kundenzufriedenheit | Customer satisfaction | Performance-Management | Performance management | Erfolgsfaktor | Success factor |
Online Resource