Integrating customers' voice inside network environments
| Year of publication: |
2013
|
|---|---|
| Authors: | Nicklas, Jan-Peter ; Schlter, Nadine ; Winzer, Petra |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 24.2013, 7 (1.8.), p. 980-990
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