Integrating fuzzy analytical hierarchy process and data envelopment analysis for performance management in automobile repair shops

R. Parameshwaran; P. S. S. Srinivasan; M. Punniyamoorthy; S. T. Charunyanath and C. Ashwin

Year of publication:	2009
Authors:	Parameshwaran, R. ; Srinivasan, P. S. S. ; Punniyamoorthy, M. ; Charunyanath, S. T. ; Ashwin, Sarah
Published in:	European journal of industrial engineering : EJIE. - Genevè : Inderscience Enterprises Ltd., ISSN 1751-5254, ZDB-ID 2384377-9. - Vol. 3.2009, 4, p. 450-467
Subject:	Dienstleistungsqualität \| Service quality \| AHP-Verfahren \| AHP approach \| Kfz-Gewerbe \| Automotive services industry \| Performance-Management \| Performance management \| Fuzzy-Set-Theorie \| Fuzzy sets

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