Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Rana Basu and Prabha Bhola
| Year of publication: |
2016
|
|---|---|
| Authors: | Basu, Rana ; Bhola, Prabha |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 25.2016, 2, p. 173-205
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| Subject: | quality | implementation | SME | information technology | analytic hierarchy process | AHP | TOPSIS | fuzzy | India | multiple criteria decision-making | MCDM | nominal group technique | total quality management | TQM | digital service | Qualitätsmanagement | Quality management | AHP-Verfahren | AHP approach | Indien | KMU | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Fuzzy-Set-Theorie | Fuzzy sets | Informationstechnik | Information technology | Dienstleistungssektor | Service industry | Einführung | Implementation | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011636414