Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment

This article presents the development of a conceptual framework which aims to assess Decision Making Units (DMUs) from multiple perspectives. The proposed conceptual framework combines the Balanced Scorecard (BSC) method with the non-parametric technique known as Data Envelopment Analysis (DEA) by using various interconnected models which try to encapsulate four perspectives of performance (financial, customers, internal processes, learning and growth).

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Year of publication:	2012
Authors:	Amado, Carla A.F. ; Santos, Sérgio P. ; Marques, Pedro M.
Published in:	Omega. - Elsevier, ISSN 0305-0483. - Vol. 40.2012, 3, p. 390-403
Publisher:	Elsevier
Subject:	Data Envelopment Analysis \| Balanced Scorecard \| Efficiency \| Management

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Type of publication:	Article
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10010577441