Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design
| Year of publication: |
2008
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|---|---|
| Authors: | Chen, Chun-Chih ; Chuang, Ming-Chuen |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 10925260. - Vol. 114.2008, 2, p. 667-682
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