Intelligent Agents in Call Management System

The software intelligent agent originates from Distributed Artificial Intelligent (DAI) [3] community that enforces the attributes like autonomy, inter-operability and negotiation capabilities in agents. The paper presents the design of multi-agent framework for management of calls on mobile phones. The proposed system intends to implement the emerging paradigm of intelligent agents in context of structure and implementation of telecommunication applications. The proposed Intelligent Call Management (ICM) system is an application of multi-agent system in the management domain

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Year of publication:	2010
Authors:	Sharma, A. K. ; Juneja, Dimple ; Bishnoi, Charu
Publisher:	[S.l.] : SSRN
Subject:	Agentenbasierte Modellierung \| Agent-based modeling \| Management-Informationssystem \| Management information system \| Betriebliches Informationssystem \| Business intelligence system \| Callcenter \| Call centre \| Intelligenz \| Intelligence

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