Interaction fluency: a customer performance measure of multichannel service
| Year of publication: |
2006
|
|---|---|
| Authors: | Cassab, Harold ; Maclachlan, Douglas L. |
| Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 21354492. - Vol. 55.2006, 7-8, p. 555-568
|