Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Year of publication: |
2015
|
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Authors: | Sengupta, Aditi Sarkar ; Yavas, Ugur ; Babakus, Emin |
Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 33.2015, 7, p. 884-903
|
Subject: | Banking | Turnover intentions | Customer orientation | Frontline employees | Person-job fit | Service technology | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Bankberufe | Bank employees | Mitarbeiterbindung | Employee retention | Arbeitsverhalten | Work behaviour | Bank | Arbeitskräfte | Workforce | Dienstleistungsqualität | Service quality | Verkaufspersonal | Salespeople |
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