Is the Interactive Use of Management Control Systems Really Driven by Strategic Uncertainties? The Interaction Effect of Organizational Context in a Hospital Setting

When quantitative empirical studies in management accounting test the influence of strategic uncertainties on the use of formal management control systems (MCS), results are often mixed (and sometimes contradictory). To provide a potential explanation for these prior results, this study predicts and finds that the organizational context wherein the firm operates (e.g, change in strategy or, its counterpart, stability in strategy) affects the relationship between strategic uncertainties and the use of formal MCS. Relying on economic and psychology arguments, the top-level managers operating in a context of change in strategy cope with more severe pressures (e.g., increasing managerial time scarcity, cognitive limit to process more information) than top-level managers in a context of stability in strategy. In response to these pressures, the top-level managers limit (or amplify) the extent to which strategic uncertainties have an effect on the use of formal MCS. In addition, this study predicts and finds that the specific context of stability in strategy is a more appropriate organizational context (than the context of change in strategy) to test the relationships between strategic uncertainties and the interactive use of formal MCS. These two findings reveal (and confirm the predictions) that examining the organizational context helps to better understand the link between strategic uncertainty and the use of formal MCS