Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Year of publication: |
2016
|
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Authors: | Sharma, Piyush ; Kong, Titus Tak Chuen ; Kingshott, Russel P. J. |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 27.2016, 5, p. 773-797
|
Subject: | Employee commitment | Internal marketing | Employee performance | Employee satisfaction | Employee well-being | Internal service quality | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Mitarbeiterbindung | Employee retention | Kundenzufriedenheit | Customer satisfaction | Arbeitskräfte | Workforce | Zufriedenheit | Satisfaction | Personalmanagement | Human Resource Management |
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