Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Piyush Sharma (School of Marketing, Curtin Business School, Curtin University, Perth, Australia), Titus Tak Chuen Kong (Department of Management and Marketing, the Hong Kong Polytechnic University, Hung Hom, Hong Kong), and Russel P.J. Kingshott (School of Marketing, Curtin University, Perth, Australia)
| Year of publication: |
2016
|
|---|---|
| Authors: | Sharma, Piyush ; Kong, Titus Tak Chuen ; Kingshott, Russel P. J. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 27.2016, 5, p. 773-797
|
| Subject: | Employee commitment | Internal marketing | Employee performance | Employee satisfaction | Employee well-being | Internal service quality | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Mitarbeiterbindung | Employee retention | Arbeitskräfte | Workforce | Kundenzufriedenheit | Customer satisfaction | Arbeitsleistung | Job performance | Zufriedenheit | Satisfaction | Dienstleistungssektor | Service industry | Personalmanagement | Human Resource Management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-10-2015-0294 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011553151